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Lost / Stolen Debit Card or Unauthorized Transactions
To report your card lost or stolen or to report unauthorized transactions, please contact (716) 665-3799, Option 2 during business hours, or 888-241-2510 during non-business hours.
Branch Phone Directory
Providing outstanding member service is our Mission and we believe our new enhanced phone system with an auto attendant is a step in the right direction. The goal is to help you reach the right person at the credit union as quickly as possible. This will help you avoid situations of being transferred multiple times and having to explain your situation or concerns to multiple people.
Phone Directory
Falconer: (716) 665-3799
Jamestown: (716) 488-0910
Dunkirk: (716) 366-8150
Mayville: (716) 224-4201
| Option | Department |
|---|---|
| Press 1 | General Inquiries and Transactions Rings all Teller Stations |
| Press 2 | Debit Cards or Electronic Services 1 - Report your debit card lost or stolen 2 - All other debit card inquiries 3 - Assistance with electronic services (digital banking, text banking, bill pay) |
| Press 3 | Loan Department Rings all Loan Officers |
| Press 4 | Financial Solutions & Collections Rings Jody Radack & Jody Vine for: - Loan concerns - Dormant account issues - Checking account issues - Vehicles, home, etc. for sale - GreenPath |
| Press 5 | Office Hours & Locations Recorded message by branch |
| Press 6 | 24-Hour Voice Response Unit (VRU) Transfers to Automated Phone System |
| Press 7 | For Assistance in Spanish |
| Press 8 | Repeat Options |
| Press 9 | N/A |
| Press 0 | All other inquiries Rings all Teller Stations |
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