Mobile Deposit FAQ

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What is Mobile Deposit?

GCFCU Mobile Deposit is a secure, online service that allows you to deposit checks into eligible GCFCU Savings and Checking accounts from your mobile device. Through the GCFCU Mobile App, you can photograph a check with your smart phone and deposit it electronically to your Personal GCFCU accounts.

Who is eligible?

Members in good standing with active accounts open for 60 days.

How does it work?

All you need is an Apple or Android phone, access to the internet and our Home Banking App!

  • Download the free “Greater Chautauqua FCU app” in your app store
  • Login using your Online Banking credentials
  • Select Mobile Deposit from the Bottom right of the App window or from the Menu within the Mobile App
  • Read and accept the Mobile Deposit Agreement
  • Wait for approval (typically within 1 business day)
  • Then simply follow the screen prompts!

Can I deposit a check as soon as I enroll?

You can make your first deposit once you receive the welcome email!

Do’s and Don’ts of taking the picture

  • Do take the picture in a well-lit area
  • Do have a contrasting dark background with no glare
  • Do make sure all four corners of the check are visible
  • Do write "For Mobile Deposit Only GCFCU” below your signature(s)
  • Don't send a blurry picture
  • Don't have shadows (example: holding the camera between the check and the light source)
  • Don't have anything but the check visible in the picture

What types of checks CANNOT be deposited with Mobile Deposit?

  • US Treasury Checks (ex: State Income Tax Checks) are not accepted via ATM or Mobile Deposit and must be brought into a branch. All payees must be present and endorse (sign) the check while in the office. 
  • Checks payable to any person or entity other than you
  • Checks payable jointly, unless deposited into an account in the name of all payees
  • Checks drawn on a financial institution located outside the United States
  • Checks not payable in United States currency
  • Checks that are stamped with a “non-negotiable” watermark
  • Checks that are “stale-dated” or “post-dated”
  • Third-Party Checks – checks that have been signed over to you
  • Checks written off, and bearing the same account number as the one being deposited to

Are there fees associated with Mobile Deposit?

  • The Mobile Deposit service is FREE to GCFCU members
  • There is a $14.50 fee for any returned deposit items

What are the deposit and transaction limits?

  • 3 checks per day
  • $3,000 single check maximum
  • $3,000 per day total amount deposited

When will deposited funds be available in my account?

Checks that are deposited via Mobile Deposit are subject to review and approval, and will be credited to your account on a case by case basis.

  • Monday-Friday before 3:30 PM EST funds will be available that day
  • Monday – Friday after 3:30 PM EST funds will be available the following business day
  • On days the credit union closes at 1:00 pm ET, items must be received and approved prior to 12:30 pm ET to be credited to your account on that business day

How do I check the status of my Mobile Deposit?

You can review your account history in Online Home Banking to verify that your mobile deposit has been credited to your account.

You can also view your mobile deposit status in the Mobile App - Deposit History.

  • Pending - The check has been accepted for review
  • Approved – The check has been reviewed and accepted for deposit to your account
  • Rejected – The check has been reviewed and rejected – see comments in Mobile Deposit History for reason(s) for rejection.

What if my Mobile Deposit is rejected?

You are responsible to verify that checks deposited using the service have been received and credited to your GCFCU account.

Rejected items will be displayed in your Mobile App Deposit History with the reason for rejection. Reasons that deposit items may be declined include:

  • Ineligible check
  • Non-negotiable
  • Missing signature
  • Missing endorsement
  • Stale dated
  • Post-dated
  • Duplicate check
  • Poor image quality
  • Daily deposit limit exceeded
  • Unacceptable item
  • Other

How long should I retain my original check? What happens if I discard the check and an issue arises?

For your protection, securely store the original check for at least 60 days AFTER receiving confirmation that it has posted to your account. After 60 days, you may mark the check "VOID" and dispose of it in a way that prevents it from being presented for payment again. (Shredding is a good idea).

Important to Note: In the unlikely event that an issue should arise (after 60 days) and the original check is no longer available, you will have to contact the issuer of the check to obtain a copy of the check that can be re-submitted for deposit.

What if a check I deposited via Mobile App is Returned unpaid?

You will be notified by the Credit Union and receive a $14.50 return deposit fee. The credit union may accept the original check for deposit at the Credit Union.

Can I make loan payments using Mobile Deposit?

While you can’t apply a check directly to a loan, you can transfer available funds to a loan balance once the check has been posted to your checking or savings account using GCFCU Mobile app or Online Home Banking.

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Still have questions?

Email [email protected]
Or Call (716) 665-3799

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